At Colour Trendz, managed by Quantbliss Innovations Private Limited, we are dedicated to providing a smooth and reliable shopping experience for our customers. We believe in fair treatment and transparent management of all customer concerns. Our Grievance Redressal Policy is created to ensure that your concerns are handled promptly, professionally, and in compliance with applicable laws.

What is a Grievance?

A grievance refers to any complaint or dissatisfaction that arises from a product or service purchased through our platform where a customer seeks a resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment concerns, problems with returns, refunds, or exchanges, dissatisfaction with customer service, and questions related to our policies.

How to Raise a Grievance

If you have a concern, we encourage you to contact us through our support channels. The process works as follows:

Visit our Help Centre or Contact Us Page

Navigate to the “Help Centre” or “Contact Us” section on our website or mobile application.

Select Your Issue

Choose the appropriate category or topic related to your concern.

Submit Your Query

Provide all required details including order ID, a description of the issue, and any supporting documents or images.

Once your request is submitted, our support team will review the matter and respond accordingly.

Escalation to Grievance Officer

If your concern remains unresolved or if you are not satisfied with the response provided by our customer care team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws.

To maintain accountability and ensure compliance with legal requirements, Colour Trendz has appointed a dedicated Grievance Redressal Officer. The officer is responsible for supervising the complaint resolution process, ensuring fairness, and addressing unresolved or escalated concerns. You may contact the Grievance Officer via email at quantblissinnovationspvtltd@gmail.com.

Grievance Handling Process

Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.

Unique Ticket/Reference ID: A unique grievance ID will be generated and shared with you so that you can track the status of your complaint.

Resolution Timeline: Our team, together with the Grievance Officer, will make every effort to resolve your grievance as quickly as possible, generally within 7 working days or as required under applicable laws.

Updates & Communication: You will receive regular updates about the progress of your grievance through your registered communication method.

Closure of Grievance

Your grievance will be considered closed and resolved under the following circumstances:

When you receive a satisfactory resolution from our support team or the Grievance Officer.

When you do not respond to our communications within a reasonable period after a resolution has been offered.

When a final resolution has been communicated in accordance with our policies and applicable laws.

Contact Us

For any additional queries or to submit a grievance, please contact us at quantblissinnovationspvtltd@gmail.com.

Note

This policy may be revised from time to time. For the most recent version, please refer to our Terms of Use and Privacy Policy pages.